maintenance
Work orders are received and seen to in time and urgency priority order. For example, if tenants have no heat those are seen to first versus smaller non-emergency issues. We appreciate your patience. Once you submit your work order on your tenant portal, you can also view the status of the work order and previous work orders.
EMERGENCY AFTER HOURS CALLS
Anything after 5:00pm is considered after hours. Only emergency issues will be addressed during after hours. All other non-emergency requests will be followed up with the next business day. Emergency calls* should be made by calling 309-590-7900 and following the prompts.
*Examples of emergency maintenance issues include:
- No heat
- Major flooding
- Water heater leak
- The smell of gas or fire in unit
- Frozen or broken pipes
- Major plumbing problems
- Major electrical problems
- Criminal damage to property
YOUR PORTAL, YOUR WAY
Get access to your portal anytime, anywhere. Pay rent, submit maintenance requests, and view your current account settings
…all from the palm of your hand.
Download the Online Portal App
